Card Scam Prevention Guide and Card Scam Fund Instructions

Click to download:

Prepaid Cards – Phone Scam Relief Fund Overview

Tips to Prevent Card Load Fraud (Printable PDF of the below information)

Store Tips to prevent potential Card Fraud

Issue

• We have had several situations of card load fraud
• Guests have purchased card products or reloads at 7-Eleven’s, and then been unable to access these funds when they tried to use them
• They have then returned to the store to ask for refunds
• This has happened because the funds may have been loaded onto other card products and have then been potentially stolen
• In these cases, both the Guest and Store are victims of fraud

Update

• We are working aggressively to stop this
• We have identified how You can stop this at the point of sale

Action point

• Talk about the example below, and how to stop fraudulent transactions

Scenario

• A Guest brings a card to the sales counter for purchase, in this instance a Google Play card (it can be any card product – this is for example only)
• The Guests asks the Clerk to load $100 on the card

• The Clerk enters the amount to load, and swipes the card –

• If the card was loaded correctly, the screen would say – 1 Google Play card loaded for $100 –

• However, in this case, the Clerk looks at the screen and realizes that the register does not say a Google Play card has been scanned
• Instead, it says the funds are being loaded onto a Netspend card

• The Clerk quickly cancels the transaction by using the “Abort Transaction” key

• The Clerk verifies that the transaction has been cancelled –

• The Clerk tells the Guest the card is not working, and loads another card from the Services PMU

Key Points on Card Loads / Purchases

• Always look at the card being handed to you by the Guest
• What is it? Is it a pre-paid Visa load, Netspend reload, Games reload card?
• After scanning the card always stop before hitting the cash button
• Look at the register screen – does the product on the screen match the item you just scanned?
• If not – use the “Abort Transaction” button to cancel the transaction
• Get a different card from the Services PMU display, and load it correctly for the Guest
• Keep the card that did not load correctly
• Call the 7-Eleven Hotline at (800) 555-2620 to report the incident
• Call your Field Consultant immediately, and let them know
• Retain the card in the store office – you may be asked to send this in for analysis

Additional information / questions can be directed to:

Steve Kellison, LPC | Zone Asset Protection Manager | Greater L.A.

7-Eleven, Inc.| Mobile – 714 812-3210 | Email – Stephen.Kellison@7-11.com

Law Enforcement – Email LawEnforcement@7-11.com for Requests