Robbery Communication & Preventive Measures

May 5th 2017

As you are likely aware, this is also the time of year where we see a trend of increased activity in our stores, and it becomes even more important than ever to work with your stores and communicate the below recommendations for maintaining low cash levels, making frequent drops, wearing the store panic alarm device, and complying with a robbery suspect in the event you are robbed.

The more preventive measures we have in place, and the less reward obtained during a robbery event, the less likely these folks are to return to our stores.

 The 7-Eleven Asset Protection Team has identified an increase in the number of robberies in the Greater LA Zone.

7-Eleven recommends:

• Keeping $30 or less in cash registers during overnight hours – this has shown to greatly reduce the occurrence of repeat offenders.
• Each individual working keep a handheld remote panic alarm device with them at all times.
• During a robbery, cooperate fully and quickly with the robber.  Robbers seldom hurt people who cooperate with them.
• Do not argue with, fight or chase the robber.
• Give the robber all cash and merchandise demanded.  Most injuries occur when people resist.  Your safety is more important than money or merchandise.

As a reminder, follow these procedures after the subject in a robbery incident has left your store:

• Lock the doors and call 911 immediately to report the incident.
• Do not touch anything – law enforcement will conduct a thorough investigation, which includes gathering forensic evidence such as fingerprints
• Report the incident to the 7-Eleven Asset Protection Hotline – 800-555-2620 – within an hour of the incident occurring to ensure surrounding stores are notified.

Additional information is available in the Operations Manual on 7hub.

Thank you,

Steve Kellison
Asset Protection Manager, Greater LA Zone

Mobile – 714 812-3210

Email – Stephen.Kellison@7-11.com

Law Enforcement – Email LawEnforcement@7-11.com for Requests